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Privacy Policy
Last Updated: February 2025
1. Introduction
MPAKT, LLC ("MPAKT AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or access our platform at app.mpakt.ai.
By accessing or using the MPAKT AI platform, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please discontinue the use of our services.
We reserve the right to modify this Privacy Policy at any time, and changes will be posted on this page. Your continued use of our platform after any updates constitutes acceptance of the revised policy.
2. Information We Collect
We collect both Personal Information and Non-Personal Information when you use our services.
2.1 Personal Information
Personal Information refers to data that can identify you as an individual. We may collect:
- Name, email address, phone number
- Business name and job title
- Payment and transaction details
- Account credentials (such as usernames and passwords)
- IP address and device information
- Customer support inquiries and interactions
2.2 Non-Personal Information
Non-Personal Information is data that does not directly identify you. This includes:
- Browsing activity, pages visited, and time spent on the platform
- Browser type, operating system, and device type
- Referral source and search queries
- Aggregated usage data for analytics
2.3 How We Collect Information
- Directly from You – When you sign up, fill out forms, or communicate with us.
- Automatically – Through cookies, tracking pixels, and analytics tools.
- From Third Parties – Business partners, advertisers, or service providers.
3. Legal Basis for Processing Data
Under GDPR, we process your data based on:
- Consent – When you opt-in to marketing emails or analytics tracking.
- Contract Necessity – To provide services you signed up for.
- Legal Obligation – For tax, compliance, or regulatory requirements.
- Legitimate Interest – Improving services, security, fraud prevention.
4. How We Use Your Information
- To Provide Services – Granting access to the platform, managing accounts, processing payments.
- For Communication – Responding to inquiries, sending service updates, and marketing.
- For Security & Compliance – Protecting against fraud, unauthorized access, or legal claims.
- For Analytics & Performance – Understanding user behavior and improving the platform.
You can opt out of marketing emails at any time via the unsubscribe link in our emails.
5. Cookies & Tracking Technologies
5.1 What Are Cookies? Cookies are small text files stored on your device that help us enhance your experience.
5.2 Types of Cookies We Use
- Essential Cookies – Required for basic functionality (e.g., logging in).
- Analytics Cookies – Help us understand user behavior.
- Marketing Cookies – Used for personalized advertising.
5.3 Managing Cookies You can control cookies through your browser settings or by clicking “Accept Essential Cookies” on our site.
6. How We Share Your Information
We do not sell your personal information. However, we may share data with:
- Affiliates & Subsidiaries – For business operations.
- Third-Party Service Providers – Payment processors, cloud storage, and email services.
- Legal Authorities – If required by law or to protect rights and security.
7. Third-Party Integrations
Our platform may use:
- Google Analytics – For website traffic insights.
- Facebook Pixel – For targeted advertising.
- YouTube API Services – If you connect your YouTube account.
Opt-out Options: Google Ads Settings | NAI Opt-out
8. Data Retention Policy
- Account data – Until you delete your account.
- Transaction data – Retained for 7 years for tax compliance.
- Marketing data – Until you opt out or request deletion.
- Customer support inquiries – 2 years after last interaction.
9. Your Privacy Rights
Depending on your location, you have rights regarding your data:
- Access & Correction – Request a copy or correct inaccuracies.
- Deletion – Ask us to erase your data.
- Opt-Out of Marketing – Unsubscribe at any time.
- Data Portability – Request a transfer of your data.
To exercise these rights, email info@mpakt.ai.
10. International Data Transfers
Your data may be transferred outside of your country to secure third-party servers. We ensure appropriate safeguards (e.g., EU Standard Contractual Clauses) to protect your information.
11. Dispute Resolution & Arbitration
If you have privacy concerns, please contact info@mpakt.ai.
If a dispute arises, it will be resolved through binding arbitration under the American Arbitration Association (AAA) in Missouri, USA.
12. Data Security Measures
We implement technical and organizational security measures to protect your data, including:
- SSL Encryption
- Access Controls
- Regular Security Audits
While we strive for top security, no method is 100% secure. If you suspect a data breach, contact info@mpakt.ai.
13. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe we have collected such data, contact us immediately for removal.
14. How to Contact Us
If you have questions about this Privacy Policy, you can reach us at: info@mpakt.ai
15. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available at mpakt.ai/privacy-policy.
If changes are significant, we will notify users by email or through the platform.